Improving Patient Flow: Keeping Health Workers & Patients Safe

October 7, 2022
September 17, 2020

The COVID-19 pandemic has drastically altered the global provision of healthcare. Emergency Departments (ED), in hospitals across the world, are operating as ground zero and the first point of access for those looking to be tested or admitted for care. EDs have had to implement a variety of process changes to appropriately provision services and create safe environments for patients and health workers. With an increase in patients arriving to be tested, hospital administrators must ask themselves: what is the capacity of our ED to safely assess patients and their acuity?Even prior to COVID-19, emergency departments were faced with significant increase in patient volume and acuity -- the pandemic has only escalated it. The co-founders of SurgeCon, Dr. Christopher Patey and Paul Norman (RN), are intimately familiar with the challenges that are presented to EDs from their frontline clinical work as an emergency room physician and nurse. To address the departmental surge challenges they were seeing, in an innovative and thoughtful way, they worked with MOBIA to develop SurgeCon. SurgeCon uses real-time surge protocol algorithms to instantly notify clinicians and healthcare administrators with individual, specific instructions/tasks to complete based on situational changes. Ultimately allowing for improved flow and capacity within the ED and across departments. In the context of COVID-19, SurgeCon identifies critical patients and the complexities it adds to an ED, helping staff manage and communicate the impact of COVID-19.To learn more about SurgeCon visit

Digitally Transforming your processes.

The MOBIA team that created the SurgeCon software can help automate and transform processes for your organization too. Our team collaborates through stakeholder sessions to gather site-specific details to improve the outcomes of your processes. Digitization creates analytics opportunities to reveal the power data can have to transform your business. To learn more about how MOBIA helps companies harness the power of digital transformation visit

About the Authors

Todd MacCallum, Global Healthcare Practice Lead, MOBIATodd has over 25 years experience in a variety of technology and healthcare technology roles. Prior to joining MOBIA, Todd has worked for GE, Price Waterhouse Coopers and KPMG. He is passionate about the role technology has to play in healthcare delivery transformation and is HIMSS Fellow and the President of the Ontario HIMSS chapter. Currently, Todd is leading commercialization efforts in collaboration with several Fortune 100 healthcare vendors to deliver targeted use-cases to drive new clinical and population health delivery models.

MOBIA Guest Authors

Dr. Christopher Patey BSc (Hon) MD CCFP FCFP FRRMSOver the past fifteen years Dr. Christopher Patey has practiced as a rural emergency and family physician. As site clinical chief of Carbonear Emergency, he is always eager to implement positive change initiatives with a primary goal to improve rural emergency care. Furthermore, as an Assistant Professor with Memorial University Medical School in St. John’s Newfoundland, hoping to expand rural research with a focus of improving community health.Paul Norman, RNPaul Norman registered nurse working as registered nurse for emergency services in Eastern, NL. Paul is currently the director of nursing research at CIRRIS Carbonear Institute for Rural Reach and Innovation by the Sea and Co-founder of SurgeCon Innovations Inc. Holding a bachelor’s degree in Nursing from Memorial University, Centre for Nursing Studies. He has over 10 years of experience working in Emergency Nursing and Critical Care. He has been working with staff at the frontline to engage in the process improvement, to ensure successful implementation of LEAN strategies. This work has since been extended to reach emergency services throughout the province of Newfoundland and Labrador. Paul has co-authored two peer-reviewed articles on emergency department operations. As well as being asked to contribute on many platforms including local, regional, provincial, and national speaking engagements.

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